Very poor service and MD totally ignored my complaint letters for 4 months! Would never recommend or use again.

Great staff, happy friendly always on hand to help.

Fantastic experience very professional and a quick sale. Would definitely put Lancasters before any other estate agent. Thank you

Purchased a home through lancasters. Debbie was a great help, responsive and friendly.

We purchased a home from Lancasters and delt with Debbie she was very helpful and professional

With Richard's friendly, professional and non -sales initial visit, we instructed Lancaster's to market our property with the advice given. The house sold extremely quickly, Debbie was very efficient with the communication between all parties from the beginning to the end. Julie and the rest of the other members of the team were also super friendly and professional. Thank you team Lancaster's! Highly recommended!

We were looking to purchase property in Penistone and at the time Lancaster’s seemed to have the lions share of properties available. We visited the agent in Penistone and told them of our requirements so they could contact us if anything that might be suitable was coming on the market. We did not have a property to sell and was looking to buy as soon as possible. Unfortunately we did not have any calls but kept looking on the website. We eventually found a property and made an appointment for viewing, after the viewing we popped down to the branch to make an offer. This is where we thought the service was poor, the door was closed due to COVID even thought the sign in the window said appointments welcome, Debbie knew we had been to the view the property and came to the door and asked what we wanted? I said that we would like to make an offer thinking she might ask us in to discuss as we were wearing face masks as well. This did not happen even thought it was raining at the time, she asked us what the offer was in the street and said she would come back to us considering we were making a big purchase we felt we were not taken seriously. The offer we made was not enough but we made a higher offer and this was excepted. From this point we did not have any contact from this branch. The next contact we made was to view another property the end of February as we were messed around with the property we were originally buying. Debbie took our call and was surprised that we wanted to view another property and asked why we were doing this, so this shows there was no contact during this process if there was things might of been different. We viewed the next property and purchased this and thankfully we have moved in and are happy. But again the only contact we had in this purchase was the initial phone call of our offer and an email to say the offer was accepted. When we went to collect the keys we were again met on the pavement and handed the keys in the street, not invited into the branch. We felt underwhelmed at the welcome and service provided. Considering purchasing a property is one of the most expensive purchases you make we felt we have had better and more friendlier service when having a meal at a local restaurant than we received from this branch.

4 Properties I have tried to view. No response from emails, phones always busy, you leave messages no one replies. Final straw today, very rude lady... She finished her conversation with me by saying ' the long and short of it is that the landlord has found her own tenant so it was no longer available. Do i want to rent from them???? I do not think so Its a shame they have the monopoly on renting in the Penistone area, it would be such a lovely place to live.

The few dealings I had have been good ,professional and polite

Debbie and the team were brilliant throughout really helpful and professional. Would definitely recommend